Refund Policy

We stand behind the quality of our supplements

60-Day Money-Back Guarantee

Not satisfied with your purchase? We'll refund your money, no questions asked. Try NURA for 60 days risk-free.

How to Request a Refund

Requesting a refund is simple. Within 60 days of your purchase, reach out to our customer support team:

Email: contact@email-support.store

Hours: Monday–Friday, 9am–5pm EST

Include your order number and reason for the refund request. We'll respond within 24 hours with next steps.

The Refund Process

Here's what happens after you request a refund:

Approval: We review your request and send you return instructions via email
Shipping: We provide a prepaid shipping label so you don't pay to return it
Inspection: Once we receive your return, we inspect the product
Refund: Upon approval, we process your refund to your original payment method
Timeline: Refunds typically appear in your account within 5–10 business days

Eligibility & Terms

The 60-day guarantee applies to:

Unopened, sealed products in original condition
Opened products used as directed (full or partial use)
Products within the 60-day purchase window

Note: While opened products are generally eligible, heavily damaged, contaminated, or significantly depleted products may be ineligible at our discretion. We'll communicate this with you if applicable.

Non-Refundable Items

The following items are non-refundable:

Items purchased more than 60 days ago
Items that show signs of tampering or contamination
Items damaged beyond normal use (not related to our shipping)
Items purchased during a final sale or promotional period (as indicated at checkout)

Exchanges

If you'd like to exchange a product for a different size, flavor, or product, contact us at contact@email-support.store. We'll send you a prepaid shipping label and process your exchange at no additional cost. This must be done within the 60-day window.

Refund Status & Questions

You can track your refund status by replying to the confirmation email we send you or contacting our support team. If you have any questions about our refund policy or your specific request, please don't hesitate to reach out: